Return eligibility, product condition, applicable charges, and claim procedures.
Capital Floorings is a registered trade name of BlueSapphire International Inc., a corporation registered in the State of Texas. 1820 Shiloh Rd, Ste 1501, Tyler, TX 75703, USA.
Capital Floorings provides product quantities, sizes, and specifications based on the information included in the quote or order. Customers are responsible for reviewing the quoted materials and confirming that the products, dimensions, specifications, and quantities are suitable for their project before completing the purchase.
Orders may be canceled before they have been processed for shipment, subject to product and order status. Once an order has shipped, it cannot be canceled. If an eligible order is returned after shipment, applicable return shipping costs and any manufacturer or supplier restocking fee will be disclosed to the customer before the return is authorized.
Customers should inspect their order carefully at the time of delivery whenever reasonably possible. If visible freight damage or shortages are present, customers should note the issue on the carrier's delivery receipt, take clear photographs, retain the affected products and packaging, and contact Capital Floorings promptly.
If a customer wishes to return an eligible product after delivery, they should contact Capital Floorings as soon as possible by phone or email to request return authorization.
Return eligibility depends on the product type, product condition, manufacturer requirements, and circumstances of the return.
Customers must receive return authorization before sending merchandise back.
To qualify for an approved return, products generally must:
Products that have been installed, cut, altered, modified, or damaged after delivery may not be eligible for return or exchange.
For discretionary returns, including situations where a customer changes their mind or orders an incorrect product, the customer may be responsible for:
Restocking fees will not be applied where Capital Floorings shipped the wrong product or where an approved claim determines that the product arrived defective or damaged through no fault of the customer.
Original shipping charges are generally non-refundable for discretionary returns.
If a product arrives damaged, defective, short in quantity, or incorrect, Capital Floorings will review the claim and provide an appropriate resolution.
Depending on the circumstances, available resolutions may include:
Customers should contact Capital Floorings promptly after receiving merchandise if there is damage, a manufacturing defect, shortage, or incorrect product.
Please provide:
If visible freight damage is present, customers should note the damage on the delivery receipt before signing whenever reasonably possible.
Concealed damage discovered after delivery should be reported promptly.
Customers should retain all affected merchandise and packaging until Capital Floorings confirms that it may be returned or discarded.
Custom, special-order, made-to-order, clearance, or products clearly identified as final sale may not be eligible for cancellation, return, or exchange.
Any applicable restriction will be disclosed before purchase whenever applicable.
Approved refunds will normally be processed within 2–3 business days after the returned merchandise has been received, inspected, and the return or claim has been approved.
Refunds will normally be issued to the original payment method.
Your bank, credit card issuer, or payment provider may require additional time to post the refund to your account.
No refund will be issued until the applicable return or claim has been reviewed and approved. Where a physical return is required, the merchandise must first be received and inspected.
Capital Floorings
A registered trade name of BlueSapphire International Inc.
1820 Shiloh Rd, Ste 1501
Tyler, TX 75703
USA
Customers must initiate return requests by phone or email and receive return authorization before sending merchandise back.
Please do not send products to the return address without receiving return instructions from Capital Floorings.
Capital Floorings is a registered trade name of BlueSapphire International Inc., a corporation registered in the State of Texas.
Address: 1820 Shiloh Rd, Ste 1501, Tyler, TX 75703, USA
Phone: +1 (430) 259-3577
Email: info@capitalfloorings.com
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