Return and Refund Policy
Capital Floorings is responsible only for the quantities and sizes provided in the quote. The customer is responsible for verifying that the quoted materials match the project specifications, sizes, and required quantities.
Orders cannot be canceled once they have been shipped. If cancellation is requested after shipment, it will be subject to a 30% restocking fee, and shipping charges are non-refundable.
Upon delivery, the customer is responsible for inspecting and signing for the order. Any claims for damage or shortages must be filed with the trucking company at the time of delivery.
If the customer wishes to return a product after delivery, they must notify Capital Floorings via email within 2 business days from the delivery date. If Capital Floorings is not notified within this period, we will be unable to process the return request.
Refunds will be issued within 2–3 business days after the material has been received, inspected, and approved by the manufacturer. Returned orders must include the full quantity originally purchased and must remain in the original packaging. Products that have been installed, cut, or altered cannot be returned or exchanged, as installation constitutes acceptance of the materials received.
The customer is responsible for:
A 30% restocking fee
Shipping charges to and from the warehouse
In the case of damaged products, a refund will only be issued once the claim has been approved by the manufacturer. A credit, excluding shipping and taxes, will be applied to the original payment method after the material has been received, inspected, and approved.
The customer must notify customer service no later than 2 business days after receiving the merchandise and provide the following information:
Order number
Type of issue, such as breakage, defect, shortage, or incorrect product
Item affected
Quantity affected
Clear photos showing the issue
Confirmation that the product has not been cut or installed
Delivery may be contactless, and products may be dropped off at the customer’s residence or business location.
Custom and special orders cannot be canceled or returned. All custom and special order sales are final.
No refund will be issued until the material has been received, inspected, and approved by the manufacturer.
Return Address
820 SHILON RD STE 1501
TYLER, TX 75703
USA
Customers must initiate return requests via phone or email. We will respond within 24 hours.
Customer Support
Phone: +1 714 713 5950
Email: info@capitalfloorings.com
Address: 820 SHILON RD STE 1501 TYLER, TX 75703.
Shipping Policy
Delivering and Receiving Your Order
The freight companies we use to ship and deliver your orders are some of the industry’s largest and most respected carriers. These companies have specific terms and conditions that customers need to be aware of.
Orders may be delivered to a home, business, or designated freight terminal in the customer’s local area throughout the United States, except Alaska, District of Columbia, Hawaii, and Rhode Island.
All orders placed before 2:00 PM are processed within 2–3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, Capital Floorings will contact you by email or phone.
Customer Support: +1 714 713 5950
Email: info@capitalfloorings.com
Capital Floorings will charge tax throughout the United States except in Alaska, Delaware, Montana, New Hampshire, and Oregon.
Estimated shipping time is 7–10 business days.
If a product is backordered, the customer will be informed within 24 hours regarding the expected restocking date.
Capital Floorings reserves the right to adjust the estimated shipping cost according to the actual charges billed by the carrier.
After purchase, if the customer chooses terminal pickup, Capital Floorings will notify the customer of the nearest terminal location.
Freight rates are usually lower when an order is delivered to a business or freight terminal instead of directly to a residential address.
All deliveries are curbside. The customer must have someone available at the delivery location to help unload the order.
If unloading assistance is required, please contact our office in advance so we can explain any additional unloading fees.
The customer will receive a shipment confirmation email once the order has shipped. This email will contain the tracking number. The tracking number will usually become active within 24 hours.
Freight carriers usually contact the customer before delivery. If the customer does not receive a call before the expected delivery date, we recommend contacting the carrier directly to confirm the delivery time and date.
Freight carriers usually provide a delivery date and a delivery time window of approximately 2 to 6 hours.
The person receiving the delivery must inspect the order and sign according to the delivery checklist provided.
Customers must inspect the order at the time of delivery according to the detailed inspection checklist provided by Capital Floorings.
If someone else is receiving the order on behalf of the customer, the customer must ensure that the person signing for the order is authorized and capable of inspecting the shipment.
The customer cannot sign the paperwork and allow the driver to leave before thoroughly inspecting the complete order. If any material is damaged, it must be noted on the paperwork and retained for claim processing.
For manufacturing defects or damaged material, a replacement may be shipped as long as the damage or defect is noted properly and the required claim process is completed.
Any material requested for replacement must not be used and must be retained until the claim for replacement cost has been filed and reviewed.
The customer has no later than 2 business days after receiving the merchandise to notify customer service with the following information:
Order number
Type of issue, such as breakage, defect, shortage, or wrong product
Item with the issue
Quantity affected
Clear photos showing the issue
Confirmation that the product has not been cut or installed
Delivery may be contactless and may be dropped off at the customer’s residence or business location.
General Information
Capital Floorings sells flooring products and tiles by the carton. These products are shipped via LTL freight companies. Flooring cannot be shipped by standard parcel services such as UPS.
Because flooring products require freight shipping, a minimum $500 purchase is required to qualify for nationwide shipping.
For further information and inquiries, please contact customer support.
Shipping Instructions
The customer must have a signed Proof of Delivery and photos noting all damages to receive a replacement or refund for damaged items.
The customer must inspect all boxes for damage before signing any paperwork.
Capital Floorings will not send replacements unless the freight company or manufacturer approves the claim for credit.
Please contact us for expedited shipping options.
Customer Support
Phone: +1 714 713 5950
Email: info@capitalfloorings.com
Address: 820 SHILON RD STE 1501 TYLER, TX 75703
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