The freight companies we use to ship and deliver your orders are some of the industry’s largest and most respected carriers. These companies have specific terms and conditions that customers need to be aware of.
Orders may be delivered to a home, business, or designated freight terminal in the customer’s local area throughout the United States, except Alaska, District of Columbia, Hawaii, and Rhode Island.
All orders placed before 2:00 PM are processed within 2–3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, Capital Floorings will contact you by email or phone.
Customer Support: +1 (214) 429-3309
Email: info@capitalfloorings.com
Capital Floorings will charge tax throughout the United States except in Alaska, Delaware, Montana, New Hampshire, and Oregon.
Estimated shipping time is 7–10 business days.
If a product is backordered, the customer will be informed within 24 hours regarding the expected restocking date.
Capital Floorings reserves the right to adjust the estimated shipping cost according to the actual charges billed by the carrier.
After purchase, if the customer chooses terminal pickup, Capital Floorings will notify the customer of the nearest terminal location.
Freight rates are usually lower when an order is delivered to a business or freight terminal instead of directly to a residential address.
All deliveries are curbside. The customer must have someone available at the delivery location to help unload the order.
If unloading assistance is required, please contact our office in advance so we can explain any additional unloading fees.
The customer will receive a shipment confirmation email once the order has shipped. This email will contain the tracking number. The tracking number will usually become active within 24 hours.
Freight carriers usually contact the customer before delivery. If the customer does not receive a call before the expected delivery date, we recommend contacting the carrier directly to confirm the delivery time and date.
Freight carriers usually provide a delivery date and a delivery time window of approximately 2 to 6 hours.
The person receiving the delivery must inspect the order and sign according to the delivery checklist provided.
Customers must inspect the order at the time of delivery according to the detailed inspection checklist provided by Capital Floorings.
If someone else is receiving the order on behalf of the customer, the customer must ensure that the person signing for the order is authorized and capable of inspecting the shipment.
The customer cannot sign the paperwork and allow the driver to leave before thoroughly inspecting the complete order. If any material is damaged, it must be noted on the paperwork and retained for claim processing.
For manufacturing defects or damaged material, a replacement may be shipped as long as the damage or defect is noted properly and the required claim process is completed.
Any material requested for replacement must not be used and must be retained until the claim for replacement cost has been filed and reviewed.
The customer has no later than 2 business days after receiving the merchandise to notify customer service with the following information:
Delivery may be contactless and may be dropped off at the customer’s residence or business location.
Capital Floorings sells flooring products and tiles by the carton. These products are shipped via LTL freight companies. Flooring cannot be shipped by standard parcel services such as UPS.
Because flooring products require freight shipping, a minimum $500 purchase is required to qualify for nationwide shipping.
For further information and inquiries, please contact customer support.
The customer must have a signed Proof of Delivery and photos noting all damages to receive a replacement or refund for damaged items.
The customer must inspect all boxes for damage before signing any paperwork.
Capital Floorings will not send replacements unless the freight company or manufacturer approves the claim for credit.
Please contact us for expedited shipping options.
Phone: +1 (214) 429-3309
Email: info@capitalfloorings.com
Address: BLUESAPPHIRE INTERNATIONAL INC. 820 SHILON RD STE 1501 TYLER, TX 75703
