Freight shipping, estimated delivery times, inspection, tracking, and receiving information.
Capital Floorings is a registered trade name of BlueSapphire International Inc., a corporation registered in the State of Texas. 1820 Shiloh Rd, Ste 1501, Tyler, TX 75703, USA.
Capital Floorings ships flooring, tile, and related products using freight carriers appropriate for the size, weight, and type of merchandise ordered.
Eligible orders may be delivered to a residential address, commercial address, or designated freight terminal within our available shipping areas in the United States.
We currently do not offer standard shipping to Alaska, the District of Columbia, Hawaii, or Rhode Island.
Most in-stock orders are processed within approximately 2–3 business days after payment authorization, order verification, and product availability confirmation.
Orders are generally not processed or shipped on weekends or U.S. federal holidays.
Orders placed before 2:00 PM may begin processing the same business day; however, same-day processing or shipment is not guaranteed.
After an order has shipped, estimated delivery is generally 7–10 business days.
Actual delivery times may vary depending on:
Delivery estimates are provided in good faith but are not guaranteed unless a guaranteed delivery service has specifically been purchased and confirmed.
Shipping charges may be based on product weight, shipment dimensions, quantity, warehouse location, delivery destination, delivery type, freight terminal pickup, and any requested carrier services.
When shipping charges are available during checkout, customers can review them before completing their purchase.
If an additional freight charge becomes necessary after checkout, Capital Floorings will contact the customer and obtain approval before collecting additional payment.
Because many flooring products require LTL freight transportation, a minimum $500 merchandise purchase may apply for nationwide freight shipping.
Where applicable, any minimum-order requirement will be communicated before order fulfillment.
If an ordered product becomes backordered or unavailable, Capital Floorings will contact the customer as soon as reasonably possible.
Available options may include:
Freight terminal pickup may be available for certain orders.
If terminal pickup is selected or arranged, Capital Floorings or the freight carrier will provide the applicable terminal information when available.
Unless otherwise specifically stated or purchased, freight shipments are generally delivered curbside.
Standard curbside delivery generally does not include:
Customers should arrange suitable assistance for receiving and moving heavy flooring products.
Freight carriers may contact customers before delivery to schedule or confirm a delivery appointment.
Customers should provide an accurate phone number, email address, and shipping address when placing an order.
Once an order ships, Capital Floorings will normally send a shipment confirmation containing available tracking information.
Tracking information may take approximately 24 hours after shipment to become active.
Customers should inspect freight shipments carefully at delivery whenever reasonably possible.
Please check for:
If visible damage or shortages are discovered, customers should:
If merchandise arrives damaged, defective, short, or incorrect, customers should contact Capital Floorings promptly.
Please provide:
Customers should not install, cut, alter, use, or discard merchandise that is subject to an unresolved claim.
If concealed damage is discovered after delivery, customers should photograph the affected products and packaging and contact Capital Floorings promptly.
Shipments may occasionally be delayed due to severe weather, freight carrier disruptions, manufacturer delays, warehouse delays, holidays, transportation interruptions, or other circumstances outside our reasonable control.
If Capital Floorings becomes aware of a significant delay, we will make reasonable efforts to notify the customer.
Shipping-related returns, refused shipments, damaged-product claims, exchanges, and refunds are also subject to our Return & Refund Policy.
Capital Floorings is a registered trade name of BlueSapphire International Inc., a corporation registered in the State of Texas.
Address: 1820 Shiloh Rd, Ste 1501, Tyler, TX 75703, USA
Phone: +1 (430) 259-3577
Email: info@capitalfloorings.com
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